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Certificate III in Telecommunications Technology
The Certificate III in Telecommunications Technology program is for anyone seeking to commence or advance a career in IT networking and desktop support. The program provides the necessary enabling skills for this role. Students should learn how to configure and support Cisco networks and manage a range of desktop operating systems. The course is available online or face-to-face at the Gold Coast campus.
The program enables students attain industry recognised credentials by providing the relevant training within the curriculum. The industry credentials taught are Microsoft 365 Certified: Modern Desktop Administrator Associate, and Cisco Certified Networking Associate (CCNA). The training prepares students to take the respective certification exams.
The training is delivered via instructor led classroom training and online eLearning. Students will access a number of high quality online learning environments including video and interactive audio-visual environments. Students will be awarded the qualification on successful completion of all the assessment activities in the course.
A number of subjects included in this program cover the training requirements for industry certification programs. Successful completion of such a subject does not on its own entitle a student to the related certification. External certification exams must be passed in order to obtain the respective certification. Fees will be charged by the certifying authorities. Information about how to obtain these certifications will be provided by the course instructors. While students are encouraged to obtain the related certifications, these are not required to successfully complete the program and be granted the associated academic awards.
The Modern Desktop enables simplified management of IT desktops, devices, cloud services and compliance. It enables more flexibility in how users work, while keeping organizational data safe. In this subject, students will learn how to plan and implement an operating system deployment strategy using modern deployment methods, as well as how to implement an update strategy. Students will be introduced to key components of modern management and co-management strategies. This course also covers what it takes to incorporate Microsoft Intune into your organization. Students will also learn about methods for deployment and management of apps and browser-based applications. Students will be introduced to the key concepts of security in modern management including authentication, identities, access, and compliance policies. Students will be introduced to technologies such Azure Active Directory, Azure Information Protection and Windows Defender Advanced Threat Protection, as well as how to leverage them to protect devices and data.
On completion of this subject students should be able to:
- Plan, develop, and implement an Operating System deployment, upgrade, and update strategy.
- Understand the benefits and methods of co-management strategies.
- Plan and implement device enrolment and configuration.
- Manage and deploy applications and plan a mobile application management strategy.
- Manage users and authentication using Azure AD and Active Directory DS.
- Describe and implement methods used to protect devices and data.
The CCNA subject covers networking fundamentals, IP services, security fundamentals, automation and programmability. Designed for agility and versatility, CCNA validates that you have the skills required to manage and optimize today’s most advanced networks. CCNA skills give you the foundation to take your career in any direction.
The subject covers the following:
- Ethernet Networking and Data Encapsulation
- Introduction to TCP/IP
- Cisco’s Internetworking Operating System (IOS)
- Managing a Cisco Internetwork
- IP Routing and routing protocols
- Layer 2 Switching and Spanning Tree Protocol (STP)
- Virtual LANs (VLANs)
- Network Address Translation (NAT)
- Cisco’s Wireless Technologies
- Internet Protocol Version 6 (IPv6)
- Wide Area Networks
This subject covers the provisioning of telephony end devices for a new or existing IP telephony system.
Students should gain an understanding of:
- The functionality associated with a traditional or IP PBX
- The basic characteristics of analog and digital PSTN connections and how VoIP compares and contrasts with these
- Selecting IT appropriate telephony end devices for different business requirements
- Configuring extensions to deliver basic PBX functionality to end devices
- Configuring end devices to connect to IP PBX extensions
- Testing IT telephony end devices for correct operation
This subject provides a foundation in the basic principles of simple electrical circuits. Students should gain and understanding of series and parallel circuits.
On completion of this subject students should be able to:
- Use test equipment
- Measure voltage in a live circuit
- Measure current in a live circuit
This subject provides the foundational principles and practical tips on the safe use of hand and power tools
This subject teaches the skills and knowledge required to:
- participate in workplace occupational health and safety (OHS) consultative processes
- analyze the workplace in relation to environmentally sustainable work practices
- implement improvements and monitor their effectiveness
- Establishing consultative processes
- Obtaining and providing information about OHS issues
- Raising OHS issues with others
- Investigating current practices in relation to resource usage
- Setting targets for improvements
- Implementing performance improvement strategies