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How do I withdraw or apply for a re-credit

How do I withdraw or apply for a re-credit?

You can request to withdraw from your course by emailing admissions@acit.edu.au

Please note: parent/guardian authorisation is required for students requesting to withdraw who are under the age of 18 years.

If you withdraw your enrolment on or before the census day, you will not incur the tuition fees for that fee period. This applies to fees covered by the VET Student Loan and any gap or upfront fees paid for that fee period.

However, if you withdraw from your course after the census day, you will incur a VET Student Loan debt and will be liable for any gap payments applicable to those unit(s).

What if I have special circumstances?

If you withdraw after the census day or are unable to successfully complete a unit, and believe this was due to special circumstances, you may apply to have your FEE-HELP balance re-credited for the unit of study.

To apply for a re-credit, you need to submit a Re-Credit Application Form to admissions@acit.edu.au email, or in person.

If you feel that our decision about your re-credit request is unfair, you also have a right to ask for an internal appeal of the decision.

VET student loans re-credit

Re-Credit Rules

If you withdraw from a unit of study after the census date you will incur a VETSL debt for that unit of study.

However, if you withdraw after the census date or are unable to successfully complete a unit of study, and believe this was due to Special Circumstances, you may apply to have your VET Student Loans balance re-credited for the unit of study.

Special circumstances are circumstances that are:

(a) Are beyond your control; and
(b) Did not make their full impact until after the census date for the unit of study; and
(c) Make it impractical for you to complete the requirements for the unit of study.

Making a Re-Credit Application

What You Need to Know

To make a re-credit review application, you need to submit a VSL Re-Credit Application Form to admissions@acit.edu.au.

Any re-credit review application must be submitted within 12 months of the census date for the unit of study.

You will not be victimised or discriminated against for making an application for re-credit of your VET Student Loans balances.

Re-Credit Decisions

What You Need to Know

We will make its decision within 28 days of receiving all the information required to support your application.

If you are eligible for a re-credit, we will re-credit your VET Student Loans balance for the appropriate amount and ensure that an updated Commonwealth Assistance Notice is provided to you.

If you are not eligible for a re-credit, we will provide you with its decision in writing.

Reviews of Re-Credit Decisions

What You Need to Know

Internal Reviews:

If you feel that our decision about your re-credit request is unfair, you have a right to ask for an internal review of the decision.

Your request for an internal review must be on the basis of the way in which the decision was reached by us, and include:

  • The grounds for the review; and
  • Any supporting documentation.

If you are asking for an internal review, it must be made in writing using the form provided to you and be submitted within 28 days of receiving the notification of the re-credit decision.

We will then consider the matter and respond to you within 45 days.

 External Appeals:

If you are still dissatisfied with the decision, you may have the right to take the matter to the Administrative Appeals Tribunal for an external appeal.

Applications to the Secretary for Re-Credits

What You Need to Know

You may also apply to the Secretary of the Australian Government Department of Education, Skills and Employment for re-credit of their VETSL debt if:

  • We engaged in unacceptable conduct in relation to the student’s application for a VET Student Loan; or
  • We failed to comply with the Act or an instrument under the Act and the failure has adversely affected the student.

Applications must be submitted to the Secretary within 5 years of the census date of the unit of study, or within a period extended by the Secretary.

The Secretary may also re-credit a student’s VETSL balance in relation to special circumstances if we are unable to act, or have been dissolved; or if we failed to act and the Secretary is satisfied that the failure is unreasonable.

 

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